Privacy Policy

SustainHealth Academy Last updated: June 2026

1. About This Policy

SustainHealth Academy ("we," "us," or "our") is committed to protecting the privacy and confidentiality of all personal information entrusted to us by course participants, prospective participants, and demonstration patients.

This policy explains what personal information we collect, how we use and store it, and who has access to it.

For any questions about this policy or your personal data, contact:

SustainHealth Academy Administration Team Email: info@sustainhealthacademy.com.au Website: www.sustainhealthacademy.com.au

2. What Personal Information We Collect

2.1 Course Participants

When you register for a course, we collect:

• Full name and contact details (email address, phone number)
• Payment information (processed securely through Shopify and Stripe — we do not store credit card numbers directly)
• Practitioner registration number
• Proof of professional qualification
• Dietary requirements (where catering is provided)

2.2 Prospective Participants

When you make an enquiry or submit a contact form, we collect:

• Name and email address
• Any additional information you choose to provide in your message

2.3 Demonstration Patients

For individuals who volunteer as demonstration patients during our seminars, we collect:

• Name and contact details
• Relevant health and medical history as required for safe treatment
• Photographs and video recordings of treatment (with your explicit written consent)

3. How We Use Your Information

We use personal information solely for the following purposes:

• Course administration: Processing registrations, managing attendance records, issuing certificates of attendance, and communicating course logistics (schedule, venue details, materials)
• Payment processing: Collecting and processing course fees and issuing refunds where applicable
• Accreditation: Verifying professional qualifications to confirm eligibility and, where required, facilitating the allocation of CPD points or accreditation credits through recognised professional bodies
• Dietary and welfare needs: Ensuring appropriate catering and participant welfare during seminars
• Course improvement: Collecting and reviewing participant feedback to improve the quality of our courses
• Communication: Responding to enquiries and providing course-related updates
• Demonstration patient care: Ensuring safe and appropriate treatment, and (with your explicit consent) using photographs and video recordings for educational, research, and promotional purposes

4. Data Sharing

We do not sell, rent, or trade your personal information to any third party.

Your information may be shared in the following limited circumstances:

• Payment processors (Shopify and Stripe) for the purpose of processing course fees and refunds
• Accreditation bodies where required to verify attendance for the allocation of CPD points or professional accreditation credits (e.g., NVTCG Zhong, NVA, BAC, NCBAHM)
• Legal authorities where we are required to do so by law

We will not share your information with any other party without your prior consent.

5. Confidentiality

All personal information provided by participants is treated as confidential by SustainHealth Academy and its staff. This includes, but is not limited to, personal contact details, professional registration information, health information, and any information shared during course activities.

Our instructors and any staff involved in course delivery are expected to maintain strict confidentiality regarding participant information.

Demonstration patients are treated with full clinical confidentiality. Photographs, video recordings, and any clinical information are used only in accordance with the consent provided by the patient on their signed consent form.

Participants are not permitted to photograph, video, or record during seminars. This protects the confidentiality of demonstration patients, proprietary course content, and fellow participants.

6. Photography and Recording During Seminars

SustainHealth Academy may photograph and video record during seminars for marketing, educational, and promotional purposes. Participants who appear in such recordings will be asked to provide consent. If you do not wish to appear in any recordings, please inform us before or at the start of the seminar and we will make appropriate arrangements.

Demonstration patients provide separate written consent for photography and video recording as part of their patient consent form.

7. Data Retention

Participant registration records, payment records, and attendance records are retained indefinitely for the purposes of alumni records, accreditation verification, and ongoing course administration.

Demonstration patient records (including consent forms) are retained indefinitely as part of our clinical records.

If you wish to request deletion of your data, please contact us (see Section 8).

8. Contact

If you have any questions, concerns, or requests relating to this privacy policy or the handling of your personal data, please contact:

SustainHealth Academy Administration Team Email: info@sustainhealthacademy.com.au Website: www.sustainhealthacademy.com.au

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on our website. We encourage you to review this policy periodically.